HYPR Controllers Fair Use and Proper Use Policy


Welcome to HYPR Controllers! Our controllers are meticulously handmade and specifically designed to enhance competitive play. Each controller is crafted with precision and care to provide gamers with the best possible experience. However, like all handmade devices, minor mechanical errors may occasionally occur. This Fair Use and Proper Use Policy outlines what you can expect when using our controllers, how to handle them properly, and how we address minor imperfections.

Usage Expectations

HYPR Controllers are engineered for performance and durability. To ensure optimal performance and longevity, please adhere to the following usage guidelines:

  1. Proper Handling: Always handle your controller with care. Avoid dropping or subjecting it to extreme physical shocks.
  2. Storage: Store your controller in a cool, dry place. Avoid exposure to extreme temperatures, moisture, or direct sunlight.
  3. Cleaning: Clean your controller with a dry, soft cloth. Do not use harsh chemicals or abrasive materials.
  4. Proper Use: Hold the controller in a manner consistent with regular use. This includes gripping the controller with both hands, with thumbs on the thumbsticks or buttons and fingers on the triggers and bumpers, as typically expected when holding a gaming controller.

Mechanical Errors

While we strive for perfection, each HYPR Controller is handcrafted, and slight mechanical variations may occur. These minor imperfections are similar to those found in other high-quality devices and do not typically impact the overall performance of the controller.

  1. Identification: Common minor mechanical errors may include slight misalignment of buttons, minor cosmetic imperfections, or slight variations in button sensitivity.
  2. Impact on Play: These errors should not hinder competitive play. If you believe a mechanical error is affecting your controller’s performance, please contact our support team for assistance.

Warranty and Support

HYPR Controllers come with a limited warranty that covers significant defects in materials and workmanship.

  1. Warranty Coverage: Our warranty covers major mechanical failures and defects that impede the basic functionality of the controller.
  2. Exclusions: The warranty does not cover minor mechanical errors, cosmetic damages, or damage caused by misuse or neglect.
  3. Claim Process: To file a warranty claim, contact our support team with your purchase details and a description of the issue. We will evaluate your claim and provide guidance on the next steps.

Fair Use Policy

Our Fair Use Policy is designed to ensure that all customers can enjoy their HYPR Controllers to the fullest extent. By using our controllers, you agree to the following terms:

  1. Acceptance of Minor Errors: Acknowledge that minor mechanical errors are inherent in handmade products and do not typically affect performance.
  2. Proper Use: Use the controller in accordance with the guidelines provided in this policy, including holding it in the standard manner expected for gaming controllers.
  3. Respectful Engagement: Engage respectfully with our support team when seeking assistance or filing a warranty claim.

Contact Us

For any questions or support needs, please reach out to our customer service team at support@hyprcontrollers.com. We are here to help ensure you get the best experience with your HYPR Controller.

Thank you for choosing HYPR Controllers. Your satisfaction and competitive edge are our top priorities!