Dear Valued HYPR Controllers Customers,

We hope this update finds you well, and we want to express our gratitude for your continued support during a period of unprecedented growth for HYPR Controllers.

Remarkable Growth in Demand:

In the past two months alone, we have experienced an extraordinary surge in demand, receiving more than quadruple the number of orders compared to previous periods. Your enthusiasm for our products has far exceeded our expectations, and we are genuinely grateful for your trust in HYPR Controllers.

Hall Effect Thumbsticks as a Key Bottleneck:

With this rapid growth, we want to be transparent about the challenges we are facing. The production of Hall Effect Thumbsticks, a key component of our offerings, has become a focal point. The intricate calibration process required for these thumbsticks has proven to be more complex than initially anticipated, leading to delays and variations in some batches.

Addressing the Challenges:

In response to this unprecedented demand and the challenges it presents, we are redoubling our efforts to meet and exceed your expectations:

  1. Enhanced Testing Protocols: Rigorous testing protocols remain a cornerstone of our commitment to quality. We are implementing measures to ensure that every Hall Effect Thumbstick meets our exacting standards.

  2. Investment in Customer Support: Recognizing the importance of a dedicated support team, we are actively expanding and improving our customer support. This investment will allow us to address your concerns promptly and ensure a seamless experience for every HYPR Controllers user.

  3. Expedited Overdue Orders: We acknowledge that our current lead times have extended to up to 7 weeks. Some orders may go beyond this timeframe due to inventory constraints. Our top priority is to fulfill overdue orders promptly and bring our lead times down to a more reasonable timeframe.

Commitment to Improvement:

As we navigate these challenges, our commitment to delivering top-quality products and excellent customer service remains unwavering. We appreciate your understanding and patience as we learn and grow with each step.

If you have experienced any issues or concerns, we encourage you to reach out to our dedicated customer support team at []. Your feedback is crucial, and we are dedicated to addressing your needs as efficiently as possible.

Thank you for your continued support and understanding as we work to enhance both our products and the overall HYPR Controllers experience.