HYPR Controllers Return & Refund Policy

Every HYPR controller is custom-built to order. We build, test, and ship each unit individually, which means returns and cancellations work a little differently from mass-produced products.

We’ve made the return process fast and easy for both domestic and international customers. With return centers in the US, Australia, South Korea, and Japan, you can send your controller back to a local facility, avoiding international customs delays and costly return shipping.

Please review the guidelines below before initiating a return.

• Return requests must be submitted within 7 days of delivery.
• Controllers must be in like-new condition, with no signs of wear, use, damage, or modification.
• All original packaging and accessories must be included.
• A 20% restocking fee applies to cover labor, materials, and inspection for all custom-built controllers.
• Pre-configured controllers are not subject to this restocking fee.
• Shipping costs and Expedited Build fees are non-refundable.
• Customers are responsible for return shipping charges and assume risk of loss or damage until the return is received and inspected by HYPR.
• We strongly recommend using a tracked and insured delivery service.
• Controllers must be accepted upon delivery. Refused packages are not eligible for return.

Note: Shipping fees are only refundable if the product was faulty or shipped in error.

Returning your controller is quick and hassle-free, no matter where you are located.

• HYPR has return centers in the US, Australia, South Korea, and Japan.
• You’ll ship to a local warehouse, avoiding international customs delays.
• You avoid costly overseas return shipping.
• Our team will guide you step-by-step to ensure a smooth return process from start to finish.

The following are not eligible for return:

• Controllers showing signs of wear, misuse, or modification
• Completed or in-progress send-in upgrade services
• Controllers that were refused at the time of delivery

• Orders may be canceled within 24 hours of placement.
• A 10% cancellation fee applies to cover preparation and processing.
• Expedited orders begin processing immediately and cannot be canceled once production has started.
• Orders already in production may not be eligible for cancellation.

When you select Expedited Build at checkout, your controller is prioritized for early production and assembly.

The fee covers priority scheduling, expedited labor, and immediate sourcing of specialized parts, many of which are non-cancelable once ordered.

• Non-refundable labor portion is capped at $29.99.
• If you paid more than this (e.g., $49.99), the difference may be partially refundable if canceled before shipping.
• Once production begins, Expedited Build fees are non-refundable.

• Please allow 7–10 business days for your return to be processed after we receive the item.
• Approved refunds are issued to the original payment method.
• Processing timelines may vary depending on your bank or payment provider.

Contact our Customer Support team via chat widget or email at support@hyprcontrollers.com.

Include:

• Your order number
• Reason for the return
• Photos or videos showing the condition of the product

Our team will respond within 1–2 business days with detailed instructions and a return shipping label, directing you to the nearest HYPR return center.

Why HYPR returns are simple: By maintaining regional return centers in the US, Australia, South Korea, and Japan, HYPR ensures that international customers can return items without customs delays or long transit times, avoid expensive international return shipping fees, and get issues resolved faster so you can get back to gaming quickly.