HYPR Limited Warranty Policy
This Limited Warranty explains what is covered, what is not, and how to get support if your HYPR controller or accessory develops a fault.
1. Introduction
This Limited Warranty (“Warranty”) is provided by HYPR Controllers (“HYPR,” “we,” “us,” or “our”) and applies to HYPR gaming controllers and accessories (“Products”) purchased directly from HYPR or through an authorized HYPR reseller.
This Warranty is valid only for the original purchaser and is non-transferable unless required by law. Proof of purchase is required to obtain warranty service.
During the Warranty Period, HYPR will, at its discretion, repair, replace, or refund your Product (excluding shipping costs) if it is found to be defective or malfunctioning due to a manufacturer error. Replacement Products may be new or refurbished to like-new condition.
2. Definitions
“Product” refers to any HYPR gaming controller or accessory covered by this Warranty.
“New Product” means a Product purchased new from HYPR or an authorized HYPR reseller.
“Refurbished Product” means a Product restored to like-new condition by HYPR.
“You” or “Your” refers to the original purchaser of the Product.
“Warranty Period” means the time frame during which HYPR will provide warranty service, as defined below.
3. What the Warranty Covers
3.1 Standard Warranty Coverage
All HYPR Controllers come with a 1-year limited warranty from the date of shipment. During this period, HYPR will repair, replace, or refund the purchase price (excluding shipping fees) if your controller is found to be defective or malfunctioning due to a manufacturer error.
Note: HYPR covers all repair and replacement costs under warranty, but shipping fees are the responsibility of the customer.
3.2 7-Day Replacement Warranty
If your controller arrives with incorrect specifications or any issues within 7 days of delivery, HYPR will replace it with a brand-new unit at no cost.
HYPR will also cover the return shipping fees for valid replacement claims reported within the 7-day window.
3.3 Part-Specific Warranty
The following parts are covered under the 1-year warranty:
- Quick Bumpers
- Quick Triggers
- Mechanical Rear Buttons
- Analog Thumbsticks (including Hall Effect)
Stick Drift / Analog Deviation:
HYPR covers analog drift issues for both Hall Effect and regular thumbsticks. Drift is defined as a bias of more than 5% in any direction while the stick is at rest.
Note: All analog sticks, including Hall Effect, use physical centering springs that may not return perfectly to zero. A small amount of deviation is normal and not considered a defect.
3.4 Repairs vs. Replacement
Warranty claims may result in either a repair or replacement. HYPR will determine the appropriate resolution based on the nature of the issue. Replacement units may be new or refurbished and will meet or exceed the performance of the original product.
4. Warranty for Send-In Services
HYPR Controllers provides warranty coverage on parts installed or modified by HYPR as part of our Send-In Services and Go Pro Program. This warranty applies only to the specific components serviced and does not extend to the entire controller.
4.1 Warranty Coverage
- Parts supplied and installed by HYPR
- Labor related to HYPR-performed upgrades or modifications
- Functional issues that result directly from HYPR workmanship or installed components
If a covered issue is confirmed, HYPR will repair or replace the affected component in accordance with this warranty.
4.2 What’s Not Covered
- Components not installed or modified by HYPR
- Pre-existing issues present before service
- Damage resulting from misuse, liquid exposure, impact, or unauthorized modification
- Normal wear and tear over time
4.3 Customer-Provided Parts
When customer-supplied parts are installed:
- Warranty applies only to HYPR’s installation work
- The supplied parts themselves are not covered
4.4 Warranty Evaluation
All warranty claims are subject to inspection and testing by HYPR to determine eligibility. Warranty decisions are based on whether the issue is directly related to HYPR-installed parts or workmanship.
4.5 Additional Notes
For services involving internal power-related upgrades (such as battery replacements), warranty coverage applies to the installed part and installation work only. Original internal power management components not replaced during service are not covered unless the issue is confirmed to be directly caused by HYPR installation.
4.6 Final Terms
Opening the controller after service, performing third-party repairs, or modifying internal components outside of HYPR voids the warranty on serviced parts. Warranty coverage is non-transferable and applies only to the original service recipient.
5. What the Warranty Does Not Cover
5.1 Voided Warranty
Your Warranty is void if:
- The controller seal has been removed, damaged, or tampered with.
- The controller has been opened or modified by a non-HYPR technician.
5.2 Exclusions
This Warranty does not cover:
- Normal wear and tear
- Damage from blunt force, drops, or falls
- Liquid, moisture, or fire damage
- Shell cracks, dents, or other external cosmetic damage
- Battery or charging issues
- Damage caused by third-party power adapters or charging bricks
- Connectivity issues resulting from user configuration or external interference
6. Warranty Period
The Warranty Period for all new HYPR Controllers is one (1) year from the date of shipment.
For repaired or replacement units, the Warranty Period is either:
- The remainder of the original Warranty Period, or
- Thirty (30) days from the date the repaired/replacement Product ships,
whichever is longer.
7. Warranty Claim Process
To initiate a warranty claim, please email support@hyprcontrollers.com with the following details:
- Your order number or proof of purchase
- A description of the issue
- Clear photo or video evidence of the problem
HYPR Support will respond within 24–48 hours to assist you. If your claim is approved, you will receive return instructions and next steps.
8. Shipping Instructions
8.1 Domestic Claims
Repairs and replacements are provided free of charge during the Warranty Period. Customers are responsible for all shipping costs to and from HYPR’s facility, unless otherwise specified under the 7-Day Replacement Warranty.
8.2 International Claims
International customers may file warranty claims but are responsible for all international shipping costs, customs duties, and taxes associated with sending and receiving the Product.
9. Out-of-Warranty Repairs
If your controller is no longer covered by warranty, HYPR may still be able to repair it for a service fee. Please contact us at support@hyprcontrollers.com to request a repair quote.
10. Limitation of Liability
HYPR Controllers is not liable for any indirect, incidental, or consequential damages arising from the use of our Products.
This Warranty is limited to repair, replacement, or refund of the original purchase price of the Product.
This Warranty gives you specific legal rights, and you may also have other rights depending on your jurisdiction.
11. General Terms
This Warranty is the full and exclusive agreement between you and HYPR Controllers regarding warranty coverage.
No other verbal or written statements from HYPR or its representatives shall modify this Warranty unless required by law.
Replacement units provided under warranty may be new or refurbished and will meet or exceed the specifications of the original unit.