HYPR Controllers Warranty & RMA Information

Warranty Coverage

All HYPR Controllers come with a 1-year warranty covering manufacturing defects, hardware malfunctions unrelated to wear and tear, and issues with HYPR-installed upgrades. This warranty is only valid if the controller has not been opened or modified by a third party.

• Covered: Functional defects, upgrade malfunctions, HYPR installation errors
• Not Covered: Cosmetic wear, accidental damage, third-party modifications, normal wear over time

RMA (Return Merchandise Authorization) Procedure

1. Contact Support: Email support@hyprcontrollers.com with your name, order number, a description of the issue, video/photos of the problem, and your return country.
2. Get Approved: If eligible, we’ll issue an RMA number and provide the return address nearest to you.
3. Ship It: Securely pack your controller and ship it to the assigned hub. You are responsible for shipping costs unless it was defective on arrival.
4. Forwarding: Once received at the local warehouse, it will be forwarded to our repair facility in Manila, Philippines. This typically takes about 1 week.
5. Inspection & Repair: After arrival in Manila, inspection takes 2–5 business days. If under warranty, we repair and return it free. If not, we’ll send you a repair quote before proceeding.

Return Locations

• Portland, USA – for US, Canada, and Mexico
• United Kingdom – for UK orders
• Japan – for customers in Japan
• Australia – for customers in Australia

After Repair

• Repaired parts are covered with an additional 90-day warranty.
• Controllers sent without RMA approval may be rejected or returned at your cost.

Out-of-Warranty Repairs

We accept out-of-warranty controllers for repair. Contact us for a quote. Cost will depend on parts and labor.

Before You Ship

• Wipe your controller clean before sending it in.
• Remove any accessories or add-ons.
• Use protective packaging to avoid damage in transit.

Need Help?

Email us at support@hyprcontrollers.com. We reply within 1–2 business days.