Dear Valued HYPR Controllers Customers,
As we continue to experience incredible growth, we want to provide you with an update on our Hall Effect Thumbsticks and the steps we're taking to address both quality concerns and the challenges associated with our rapid expansion.
Growth and Increased Demand:
The overwhelming support for HYPR Controllers has been extraordinary, and we are sincerely grateful for your trust and enthusiasm. With this rapid growth, we are actively working to scale our operations to meet the soaring demand for our products.
Hall Effect Thumbsticks as a Key Bottleneck:
In the midst of our growth, the production of Hall Effect Thumbsticks has become a focal point, presenting challenges in our supply chain. The intricate calibration process required for these thumbsticks has proven to be more complex than initially anticipated, contributing to delays and variations in some batches.
Enhanced Tracking System:
To enhance your overall experience with HYPR Controllers, we recently upgraded our internal tracking system. This improvement ensures a smoother and more accurate tracking process for your orders. We understand that transparency is crucial to you, our valued customers, and we want to keep you in the loop.
Introducing the Independent Build Status Tracker:
We're excited to announce the introduction of our independent build status tracker. You can access this tracker using the following link: Build Status – HYPR Controllers. This tool provides real-time information about the status of your controller, promoting transparency and keeping you informed about its progress.
Apology for Tracking Panic:
However, we want to sincerely apologize for any concern or confusion that our recent tracking system update may have caused. We are aware that some controllers have experienced status changes, specifically going from the quality testing stage back to the building stage.
We are actively working to address and resolve this issue. The unexpected status changes are a result of recent updates, and we acknowledge that it may have caused unnecessary panic. We want to assure you that the affected controllers are not undergoing additional building processes but are, in fact, in the final stages of quality testing.
Addressing the Challenges:
In response to these challenges, we are dedicated to enhancing our processes, investing in customer support, and expediting overdue orders. Here's how:
Enhanced Testing Protocols: Rigorous testing protocols remain a cornerstone of our commitment to quality. We are implementing measures to ensure that every Hall Effect Thumbstick meets our exacting standards.
Investment in Customer Support: Recognizing the importance of a dedicated support team, we are actively expanding and improving our customer support. This investment will allow us to address your concerns promptly and ensure a seamless experience for every HYPR Controllers user.
Lead Time Acknowledgment: We understand that our current lead times have extended to up to 7 weeks. Some orders may go beyond this timeframe due to inventory constraints. Our top priority is to fulfill overdue orders promptly and bring our lead times down to a more reasonable timeframe.
Commitment to Improvement:
As we navigate these challenges, our commitment to delivering top-quality products and excellent customer service remains unwavering. We appreciate your understanding and patience as we work diligently to improve both our products and the overall HYPR Controllers experience.
If you have experienced delays or have concerns about your order, please reach out to our dedicated customer support team at [firstname.lastname@example.org]. We are committed to addressing your needs and expediting overdue orders.
Thank you for your continued support and understanding as we work to enhance both our products and the overall HYPR Controllers experience.