HYPR Warranty and Repair

HYPR CONTROLLERS LIMITED WARRANTY

At HYPR Controllers, we are committed to providing you with high-quality products that are free from defects and malfunctions. To ensure your satisfaction, we offer the following warranty protection:

WARRANTY COVERAGE

During the warranty period, which varies depending on the product, we will either repair or replace or provide a refund of your purchase price (excluding shipping) if a defect or malfunction is found in our controllers. We will cover all costs for repairing your HYPR Controller, excluding shipping costs.

For our controllers, we offer a 7-day replacement warranty. If anything goes wrong within the first week of receipt of your controller or if you received a controller with the wrong specifications, we will replace your faulty controller with a brand new one.

For warranty claims outside of the 7-day replacement warranty period but within the warranty coverage period, the customer will be responsible for all costs associated with delivering the controller to our facility. Once we receive your product, we will repair or replace it at our discretion.

CUSTOM CONTROLLER WARRANTY COVERAGE

For our custom controllers, we offer a 7-day replacement warranty. If anything goes wrong within the first week of receipt of your controller or if you received a controller with the wrong specifications, we will replace your faulty controller with a brand new one.

In addition, we offer a 1-year warranty from the day of shipping on the following parts: Quick Bumpers, Quick Triggers, and Mechanical Rear Buttons.

STICK DRIFT WARRANTY

We also cover Analog Drift / Stick Drift / Slow Analogs within the same warranty. For both Hall Effect Thumbsticks and regular thumbsticks, stick drift is considered if the thumbstick has a bias of more than 5% on any side. This is because Hall Effect Thumbsticks, like regular thumbsticks, use a traditional centering spring which is found on all standard gaming controllers. Centering springs do not always have a perfect center due to their physical design. They tend to have a slight bias in each direction after the thumbstick is moved.

PLEASE NOTE:

  • Your warranty will be void if the controller seal has been damaged, peeled, removed, or tampered with in any way. Warranty is void when there are signs that the controller has been opened in any way.
  • Our warranty is only covered by the parts that were modified and installed by HYPR Controllers.
  • Our warranty does not cover the following issues and will need to be reviewed by tech support:
    • Normal wear and tear, which refers to the natural deterioration of parts due to normal use and aging.
    • Damage due to blunt force or fall damage.
    • Liquid or fire damage
    • Outer shell damage
    • Charging/lithium ion battery issues
    • Use of defective power cords / charging bricks
    • Connectivity issues
  • Finally, please note that our controllers are hand-made by our certified HYPR technicians. As a result, there may be slight differences per controller.

HYPR SIGNATURE, LEGACY, RECON, AND TOURNAMENT CONTROLLER WARRANTY

For our HYPR Signature, Legacy, Recon, and Tournament Controllers, we offer the same 7-day replacement warranty and a 1 year warranty from the day of shipping on our Quick Triggers and Bumpers, Mechanical Rear Buttons and Analog Thumbsticks.

PLEASE NOTE:

  • Your warranty will be void if the controller seal has been damaged, peeled, removed, or tampered with in any way. Warranty is void when there are signs that the controller has been opened in any way.
  • Our warranty is only covered by the parts that were modified and installed by HYPR Controllers.
  • Our warranty does not cover the following issues and will need to be reviewed by tech support:
    • Normal wear and tear, which refers to the natural deterioration of parts due to normal use and aging.
    • Damage due to blunt force or fall damage.
    • Liquid or fire damage
    • Outer shell damage
    • Charging/lithium ion battery issues
    • Connectivity issues
  • Finally, please note that our controllers are hand-made by our certified HYPR technicians. As a result, there may be slight differences per controller.

REPAIRS AND REPLACEMENTS

Repairs and replacements will be free of charge within the warranty period. However, shipping charges will apply.

The customer will be responsible for all shipping costs relating to the delivery of warranty claims to and from our facilities.

If you need any assistance, please email us at support@hyprcontrollers.com