At HYPR Controllers, we value the trust you place in us to handle your controllers for upgrades and repairs. While we take every possible precaution to ensure a safe and seamless process, it is essential to understand the risks and responsibilities involved in our send-in service. Please carefully review the following policy:

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1. Acknowledgment of Risk
By sending your controller to HYPR Controllers, you acknowledge and accept that certain risks are inherent in the service process. These risks may include, but are not limited to:

• Potential wear and tear due to the controller's age and usage history.
• Pre-existing damage to the controller’s PCB (Printed Circuit Board) or internal components.
• Issues that arise during disassembly or reassembly, particularly in older or heavily-used devices.

While we employ skilled technicians and follow strict handling protocols, some damages may be inevitable due to these factors.

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2. Commitment to Care and Precision
We pride ourselves on handling every controller with the utmost care and expertise. Each device undergoes a thorough pre-service inspection to identify any existing issues, ensuring that we approach every repair or upgrade with a clear understanding of its condition.

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3. Pre-Existing Conditions
HYPR Controllers is not liable for damages caused by pre-existing conditions or the natural wear and tear of components. If such conditions are discovered during our inspection, we will notify you immediately and discuss the best course of action. Any additional costs required for repairs due to these issues will be communicated clearly and must be approved by you before proceeding.

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4. Limitation of Liability for Inevitable Damage
In rare cases, damage may occur due to the controller’s age, fragility, or previously unknown defects. Such damage is considered inevitable and outside of our control. HYPR Controllers is not responsible for damages in these cases but will provide advice and assistance on potential solutions.

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5. Responsibility for Negligence
We stand by the quality of our work. If damage occurs as a direct result of neglect, mishandling, or errors by our team, HYPR Controllers will take full responsibility. In these cases, we will compensate you by offering:

• Free repairs to resolve the issue.
• A replacement device of equal or greater value, if repairs are not possible.
• Refunds, where applicable and appropriate.

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6. Transparent Communication
Transparency is a cornerstone of our service. Before any work begins:

• We will inform you of potential risks identified during the initial inspection.
• We will obtain your approval for any additional services or costs.
• If unforeseen issues arise during the service, we will pause work and contact you immediately for further instructions.

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7. Insurance and Shipping
To further ensure the safety of your controller:

• We recommend using secure, insured shipping services when sending your device to us.
• HYPR Controllers is not responsible for any damages or losses incurred during transit to or from our facility.

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8. Processing Times and Delays
Due to high demand, our current processing time for upgrades and repairs is 1-3 days. While we aim to meet these timelines, delays may occur under extraordinary circumstances (e.g., severe weather, supply shortages). Should this happen, we will notify you promptly and provide updated timelines.

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9. Customer Responsibility
Before sending in your controller:

• Ensure the controller is free from external dirt or debris to prevent complications during the service process.

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10. Agreement to Terms
By utilizing our send-in service, you agree to abide by the terms and conditions outlined in this policy.

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We value your trust and are committed to delivering the highest quality service for your gaming needs. If you have any questions or concerns, feel free to contact us at support@hyprcontrollers.com / facebook.com/hyprcontrollers. Thank you for choosing HYPR Controllers

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